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Technical Support Engineer in Barcelona

Permanent Full Time

We are looking for a Technical Support Engineer/Programmer to join our team in Barcelona for the Google EGS Team.

You will be working for our support team for Google which supports G Suite - an integrated suite of secure, cloud-native collaboration and productivity apps like Gmail, Docs, Drive, Calendar & Meet for Business clients.

As a Technical Support Engineer your main responsibility will be to provide outstanding technical support. This support will be mainly focused on API related topics and networking environments on customer side.


Technical Support Engineer

 

Your duties

The main responsibility in this role is to provide outstanding technical support for the Google G Suite customers as well code fixing and/or rewriting.

The right person for the role will be able to follow a logical troubleshooting path, navigate through ambiguous problems, collect relevant information, create a hypothesis and test or reproduce issues without jumping to conclusions. You should be able to perform troubleshooting of systems or applications involving multiple technologies or protocols.

We offer to you

      Permanent contract

      Total Salary in first year is €29,110 per year, which includes: €24.570 gross/year Basic salary + up to 3.000€ gross/year Bonus + Restaurant card (€1540 per year)

      Total Salary package goes up to €31,125 per year, after 1 year in the project.

      Working schedule: Full time (39 hours/week). Monday-Friday 9am-6pm

      Free fruit and coffee days!

      Beer night and many team events!

      Chill area with Billiard pool table, table tennis, and 2 arcade machines

      International and dynamic environment in Barcelona 

      High possibilities to grow inside the company 

      Relocation package for people moving from another country

      Employees discounts

You bring to us

      Fluent English

      Proficient in at least one of Java, Python

      PHP or Go experience desirable but not a must

      Ability to read and understand code and able to write code samples to reproduce customer issues

      Strong troubleshooting skills including the ability to read and understand logs and stack traces

      Familiarity with cloud computing

      Familiarity with web protocols (HTTP, TLS, etc.)

      Familiarity with SQL (any dialect)

      Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)

      A strong sense of business ownership and customer focus

      Experience in technical support, professional services, engineering, sustaining engineering, or systems engineering

      Extensive networking knowledge

      Advanced Email, Anti-spam and account security knowledge

 

Do you imagine yourself working at this job in Barcelona? Then apply now in just a few clicks. Our recruiters look forward to your CV!

 

Apply Now