- Maintain client relationships through product support over the phone.
- Respond to incoming calls and email from enterprise clients.
- Manage effectively all incoming incidents in a customer service environment
- Gather information from customers, troubleshoot technical and account issues
- Native Language: German
- High level of English (written and oral)
- Team player
- Willingness to learn and apply new technologies
- Analytical skills with demonstrated problem solving ability desired
- Ability to operate in high pressure situations
- Good technical skills and knowledge preferable
- Excellent communication skillApply Now