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Post-Sales Advisor (GERMAN) in Barcelona

Permanent Full Time

The Post-Sales Agent has the following main responsibilities:

- Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).

- Solve status queries.

- Initiate customers’ escalations including order cancellation, customer satisfaction return, defective on arrival, missing parts, order follow up.

- Qualify calls and reroute misrouted calls.

- Report on Key Performance Indicators.

- Deal with customer escalations.

- Ensure customer query is solved by coordinating responses from the others teams involved (External partners).

- Synchronize and Interface with other back end teams (outsourced suppliers).

- Highlight key issues to his Key User and escalate to the right level appropriately.

Requirements:

-Native Language: German

Excellent telephone communication and writing skills Exceptional customer facing and customer care skills Experience of working within a customer service environment Minimum of 1 year relevant experience.

Team Player

Customer Driven

Positive Attitude

Desirable: Other European language is a plus Technical and commercial IT knowledge 

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