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German-speaking Quality Analyst in Barcelona - 157013

Permanent Full Time

German-speaking Quality Analyst in Barcelona

Do you speak native German and would you like to relocate to Barcelona, or you are already living in Spain? We would like to offer you this great opportunity to work in your native language!

We are looking for a German Quality Analyst who will be responsible for ensuring that the service meets the established standards of quality including reliability, usability and performance required for distribution and the market.

German Quality Analyst in Spain


Your profile:

- Mother tongue German

- Working proficiency of English

- Strong sense of processes and performance

- Strong analytical and problem-solving skills

- Meticulous attention to detail

- Excellent communication and interpersonal skills

- Knowledge of MS Office tools (especially Excel)

- Previous experience in Customer Support Operations and Quality Assurance

- Ability to handle multiple tasks at a time and meet deadlines

- Proficient PC skills

- Team player


- Full-time contract, 39 hours/week

- Competitive Salary

- Referral Program: bring a friend and get a referral fee

- Long term contract

- Permanent presence of coaches to facilitate your personal and professional growth

- International work environment

- Competitive benefits package

Relocation Package (only for candidates coming from abroad):

- Flight/Train tickets

- Relocation bonus after 2 months in the company

- PCR test cost compensation

- Taxis from country of origin to the airport

- Taxi from Barcelona airport/station to accommodation

- Accommodation

- 6 months of private health Insurance

Your responsibilities:

- Ensure the proper functioning of the quality control system

- Develop and execute test plans to ensure that all objectives are met

- Perform recordings and ratings of calls

- Ensure proper application and compliance of policies and procedures

- Work closely with agents and supervisors

- Ensure the needs of the customer and client are met

- Provide feedback and deliver coaching following internal standards

- Prepares quality reports and performance trends on a daily/weekly/monthly basis to inform all stakeholders

- Detect areas for improvement and main opportunities

- Develop and implement action plans for quality improvement

If you have strong attention to detail and possess analytical and problem-solving abilities, to assure quality of programs and interactions, this is your chance to become a successful quality analyst! Apply today to this exciting job opportunity and join a multicultural team in Barcelona!

Apply Now