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French-speaking support experts in Barcelona -101005

Permanent Full Time

French Support Experts

Do you love the internet and are comfortable researching topics online?

We are looking for a French-speaking tech-savvy to support the users of a world leader company in technology services.

French-speaking support experts in Barcelona

The Profile:

- You have excellent communication skills in French and C1 level of English

- Previous customer-facing experience (B2B or B2C)

- Prior experience in multi-channel customer support

- Experience working within a metric and target focused work environment

- Excellent listening and communication skills

- Demonstrated ability to work through complex technical problems

- Strong attention to detail

Your responsibilities:

- Interact with users via email, phone, and chat

- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions

- Troubleshoot technical questions including software, hardware, and logistic questions

- Escalate complex issues and provide context to the reason for the escalation

 What is in it for you?

- Full-time position (39 hours/week)

- Competitive salary

- Referral Program: Bring a Friend and get a referral bonus fee depending on the language/project

Relocation Package for international candidates only:

- Flight ticket

- Taxi to/from the airport

- PCR test cost compensation

- Accommodation in a nice individual studio in a residence with gym, swimming pool, cafeteria

- Private Health Insurance

- Continuous training and development program

- Employment with the world's largest provider of contact centre services

- Excellent work environment, great colleagues, social arrangements and personal development

- Dynamic business casual environment

If you want to move to Barcelona, don’t let this opportunity pass you by, apply now in just a few steps! Join a highly-motivated team with colleagues of all ages and nationalities!

Apply Now