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French-speaking Customer Service in Barcelona - 101005

Permanent Full Time

French-speaking Customer Service in Barcelona


Is French your mother tongue? Are you curious, a problem solver person and a good listener? If you fit with this description, you are in the right place!

 We have a Customer Service position with great benefits and career opportunities for you! 


French-speaking Customer Advisors in Barcelona

 

We are looking for professionals who want to be the voice of a top security company. You will support customers by phone, chat, or email.

Share your passion for helping people while enjoying the Barcelona lifestyle.

 

About the Company:

 

It is a leading provider of professionally monitored security solutions. They have more than 4 million customers in 16 countries across Europe and Latin America. Its business model integrates product development, design, sales with installation and professional monitoring solutions.

 

Your Profile:

 

- You have excellent communication skills in French and you are fluent in English

- You know to identify problems and find a solution

- You are a sales-oriented person

- You have experience in CRM or sales desirable

- You are interested in B2C sales and technology

- You are confident, disciplined and self-motivated

 

Your Responsibilities:

 

- Help customers to identify and understand technical inquiries

- Identify the causes of potential technical issues

- Analyse collected information to improve service

- Guide customers remotely to resolve technical problems (inbound and outbound calls)

- Make appointments with technicians when the issue cannot be solved remotely

- Build customer loyalty and offer new products

 

Benefits:

 

- Full-time position, 39 hours/week, with two free days per week

- Competitive Salary

- Referral Program: Bring a Friend and get a Referral fee

- Paid training (3 weeks) 

- Excellent work environment

- Be part of a dynamic and international team 

- Get opportunities for career progression


If you are proactive, self-motivated, and a great team player, join a young and multicultural team in Barcelona, a cosmopolitan and sustainable city, rich in culture, history, and diversity.

Apply Now