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Fashion Customer Advisor in Barcelona (German Market) - 139986

Permanent Full Time

Fashion Customer Advisor in Barcelona (German Market)


Permanent Full-time


Do you speak German and you are in Barcelona? Are you interested in working for a world-renowned fashion brand? We have exactly the right opportunity for you! As a German-speaking Fashion Customer Service Advisor, you'll work directly with clients by email and phone to offer kind solutions for all their inquiries in your native language. Join an exciting and successful team and enter the fashion industry!


German-speaking Fashion Customer Representative


The Company


This is an international brand, globally famous for its designs and products for women, men and children. Enter this fascinating world of clothing and accessories working from the innovative @22 district in Barcelona, very close to the beach. 


Your Profile


- Native level of German and Fluent in English 

- You are open to develop your customer service skills 

- You are passionate and familiar with the fashion industry

- You have excellent communication and interpersonal skills

- You pay attention to small details, and you are well-organized

- You have an outgoing, enthusiastic, positive and engaging personality

- You are able to work 39 hours per week on a rotational shift pattern 

- Good disposition to work in a customer service environment

- Customer care skills - ability to listen to and understand the customers' needs

***Experience with CRM is a plus but not required


Your Responsibilities


- Effectively solve customer issues in German language

- Manage complaints and inquiries with a friendly and respectful tone 

- Keep customer satisfaction at the core of every decision

- Help clients with their online shopping and advise on their orders 

- Solve customer queries via telephone, email, voicemail, chats, or other channels

- Maintain knowledge of the company's services and products 

- Work on additional tasks connected to keeping up the service performance, quality and customer satisfaction


Benefits


- 2 weeks initial paid-training 

- Competitive compensation + Bonus

- Long-term contract
- Ongoing training

- Work in a modern office in the heart of Barcelona @22 district
- 39 hours/week (rotating shift): Monday to Saturday from 09:00 to 21:00

- Possibility to grow within the company

- Discounts with local business

- Free after work activities

- Intercompany mobility 

- Real growth opportunities to progress


Take this chance to belong to a multicultural company with employees from over 100 different nationalities. If you identify with this job description, apply with a few clicks!

Apply Now