We are currently looking for high/native German or French speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent.
The position could be at home or in the office.
Your main tasks will be:
-Take incoming user requests (via telephone, email ...), log
call details into case management systems and provide response and resolution
within SLA to customers.
-Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.
-Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds,...)
-Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
-Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
-Logging and following up on orders or requests.
-Capturing all required data elements in CRM as required by clients, policies and products.
-Full-time (39 hours/week) or Part-time contract
-Schedule: From Monday to Friday (1 or 2 Saturdays per month)
-Salary for 39 hours/week: 16.452,47 Euros gross/year + up to 2.400 Euros gross/year in bonus
-Opportunity to join an international team
-High/native speaker of German or French
-Fluent English speaker.
-Excellent communication skills in a variety of customer facing situations.
-Previous experience in similar position is a plus.
-Positive and dedicated attitude.
-Patience, flexibility and adaptability.