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Customer Representative

Permanent Full Time Native language: German

Responsibilities

Contact Management

- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers

- Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.

- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.

- Ensure correct presentation of the customer’s corporate and brand images in all interactions. You will be representing brands such as Salomon, Wilson and Arc’teryx

Knowledge Management

- Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.

- Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company.

- Enrich and localize the knowledge database from new incoming contacts

Requirements

- Native language: German

- Fluent English

- Self-motivated

- Team player

- Active listening skills

- Supportive person

- Outgoing and open minded

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