Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more Got it

Menu

Home
Send your CV
Job Offers

Customer service representative in Barcelona (DANISH, GERMAN, SWEDISH)

Permanent Full Time

Responsibilities

- First Level technical support of Epson products (printer, scanner, digital camera, data- and

video-projectors) for consumers and business customers

- Presales support and handling of inquiries from the sales platform

- Reseller support

- Up-selling of consumables, extended warranties, and accessories, both from converting

inbound calls into a sale and through follow-up calls of a selected customer base

- Sales of extended warranties and repair services

Requirements

Native language:  Danish, Swedish with Finnish, Swedish

Technical qualifications

- Profound knowledge of Windows OS

- Knowledge of Macintosh OS

- Good knowledge of applications such as MS Office, image editing tools and/or other

relevant applicants

- Profound knowledge of hardware components

- Very good understanding of technical issues

- Experience in hardware support, preferentially by phone or E-mail

- Preferentially strong technical background or technical formation

- Experience in troubleshooting guidelines

- Strong sales focus

Personal skills

- Team player

- Willingness to learn and apply new technologies

- Strong analytical skills with demonstrated problem-solving ability desired

- Ability to operate in high-pressure situations

- Native skills in at least one European language (written and oral)

- Excellent comprehension skills in English, preferably excellent oral and written skills

- Good skills in at least one other European language (oral preferentially also written)

- Strong ability in communication

- Strong sales focus and ability

- Excellent communication skill / strong communicator

- Service orientation




Apply Now