Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more Got it


Send your CV
Job Offers

Customer Service Representative for German speakers in Barcelona - 1590139660

Permanent Full Time


Contact Management

- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers

- Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.

- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.

- Ensure correct presentation of the customer’s corporate and brand images in all interactions. You will be representing brands such as Salomon, Wilson and Arc’teryx

Knowledge Management

- Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.

- Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company.

- Enrich and localize the knowledge database from new incoming contacts


- Native language: German

- Fluent English

- Self-motivated

- Team player

- Active listening skills

- Supportive person

- Outgoing and open minded

Apply Now