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Customer Representative (GERMAN) in Barcelona - 1590139660

Permanent Full Time


- Handle and close inbound calls (Consumer) to achieve quarterly quota

- Fast and effective response to inbound emails

- Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products

- Quote creation and follow up

- Maximize Store revenue by upselling/cross-selling to increase order value and AOV

- Awareness of Online Store promotions and campaigns to maximize their success

- Ensuring personal knowledge of the Store portfolio is maintained

- Stock availability

- Cross-language backup if needed

- Answer and deal with customer post-sales requests (Logistics, queries, refunds, exchanges, delivery, etc).

- Solve status queries

- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer-centric approach.

Candidate Profile

- Native language: Swedish

- Advanced level of English + native market language

- Strong communication skills

- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)

- Customer Driven and motivation to work in sales

- Achievement and target-oriented

- IT knowledge and technical understanding

- Minimum of 1-year relevant experience

- Strong personal interest & curiosity in IT products and applications

- Real capability to listen to customers

- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs - Exceptional customer facing and customer care skills


- Regular and permanent incentives

- Specific compensation model based on over achievement 

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